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For most small business, day to day issues
are usually handled by a local user
who’s primary job is not a desktop support person. Due to
circumstances, this user is thrust into a support roll and may become
overwhelmed with the dual roll. This takes away the productivity
of this user, and adds responsibility that the employee may not
fully recognize. We may be able to help. With the advent of better
and more cost effective remote management solutions and our online
trouble ticketing system, we can be your ‘helpdesk’.
Active Networking, Inc. Help Desk Support Services are designed
especially for small businesses who need immediate access to expert
phone support and work within a limited IT budget.
Key features include:
Help Desk Phone Support for desktop help and network troubleshooting
is provided by Active Networking, Inc. staff of Microsoft-certified
professionals. The experience of Active Networking, Inc. support
professionals allow them to achieve a high rate of first-call problem
resolution, which lowers cost per incident and increases customer
productivity.
An optional remote access solution allows Active Networking, Inc.
support experts to see exactly what your employee sees and makes
it possible find quick solutions to problems that might otherwise
require an expensive onsite visit.
An optional network assessment gives Active Networking, Inc. the
opportunity to assess and record desktop configurations, network
architecture and security, and significant applications. This allows
our phone support personnel an overview of the current infrastructure
for a more in-depth understanding of your network and quicker resolutions.
Prioritization and Escalation, through the use of premier helpdesk
software and Active Networking, Inc. experience providing phone
support, makes it possible to determine which issues require immediate
response and which issues are appropriate for scheduled resolution.
Billing is on an half hour basis, so that you pay
only for the support services that you receive. Optional services
such as system assessment or setting up secure remote access are
also billed by the hour.
Active Networking, Inc. Help Desk staff of certified
Microsoft professionals gives your customers easy access to a technical
resource with years of experience providing phone support and remote
access troubleshooting for networks based on Microsoft technology.
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